سياسة الاستبدال والاسترجاع

Return and exchange policy for Gowadi. Products are tailored based on the customer's request from the website from the moment the order is received, so returns and exchanges are not possible. All our products are not ready-made and are tailored and prepared for each customer upon request. Orders cannot be canceled after one day from the order date. Measurements are approximate and may vary from half to 1 inch, depending on the model, style of the abaya, and fabric type. Except in specific cases: if there is a manufacturing defect in the abaya, this will be clarified by attaching a picture and video of the problem via WhatsApp. Differences in measurements from those listed on the website will be clarified by sending clear measurements of the product in inches and attaching pictures via WhatsApp. Regarding: if delivery fails due to customer non-responsiveness, the shipping fee will be deducted from the total order. Excess threads on the abaya are not considered a defect, and you can remove them with scissors. Contact immediately via WhatsApp (966546523610) and attach the order number with the problem within a maximum of one day from receiving the order. In case of delay under any circumstances, this will be considered misuse and will not be accepted. Learn about abaya designs.